Learn more about how we use your cookies on our I love crafters companion. I have even ordered a few of the “mystery” bags because I feel confident that the value will be there. I’ve reported it to Watchdog as CC seem to be little more than thieves taking money from people for faulty goods. Got in touch with Crafters Companion to buy a replacement part (easy to fit) and they responded they do not provide spare parts. I’ve worked in customer service for 20 years and if I was a customer and for the sake of one pen I would have gone above and beyond when crafters spend so much money knowing I have the last few to buy. We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibralter, Malta and Iceland. Create and Craft had the whole lot for just £5 more. Jot us a note and we’ll get back to you as quickly as possible. It’s just ridiculous and the customer service from crafters companion is one of the worst. Privacy and Cookie Policy. I've stopped watching Crafters TV, because what seems to be a customer friendly attitude appears to be quite frankly 'fake'. In my opinion Crafters Companion do not care about their customers like they use to all they care about is the good reviews and don't give a damn about dealing with issues!! By the time I went back to it 8 hours later, the picture showing the Stamp platform and the magnetic stamp platform base had gone, and there was a message saying you have to buy the stamp platform separately. We have put appropriate social distancing measures in to our warehouse, and parcels are being shipped in 5 to 7 business days. I place the ordered after/while watching the LIVE segment. Just take a look at this video from David Falcon to see how easy it is to achieve a professional look. Crafter's Companion - Clear Acrylic Quirky Stamp - Keep Calm, Crafter's Companion - Clear Acrylic Quirky Stamp - Lattes & Lipstick, Crafter's Companion - Clear Acrylic Quirky Stamp - Modern Merry Christmas, Crafter's Companion - Clear Acrylic Quirky Stamp - Sorry Santa, Crafter's Companion - Clear Acrylic Quirky Stamp - Sweet But Twisted, Crafter's Companion - Nature's Garden Peony Stamp & Die - Corner Bloom, Crafter's Companion - Nature's Garden Peony Border Die - Filigree Edge, Crafter's Companion - Nature's Garden Peony Stamp & Die - Layered Peony, Crafter's Companion - Nature's Garden Peony Stamp & Die - Perfect Peony, Crafter's Companion - Clear Acrylic Quirky Stamp - Naughty Is The New Nice, Crafter's Companion - Nature's Garden Nativity Double-Sided Cardstock 12"X12" 40/Pkg, Crafter's Companion - Nature's Garden Peony Dies 3/Pkg - Trellis Frame, Crafter's Companion - Nature's Garden Nativity Cut & Emboss Folder 5"X7" - Christmas Angel, Crafter's Companion - Nature's Garden Peony Cut & Emboss Folder 5"X7" - Trellis Vines, Crafter's Companion - Nature's Garden Peony Dies 3/Pkg - Flourishing Vines, Spectrum Noir Marker Storage Racks Clear 14/Pkg - Empty, Spectrum Noir Marker Storage Racks Clear 6/Pkg - Empty, Spectrum Noir Triblend Brush Markers 24/Pkg, Crafter's Companion - Gemini Magnetic Shim 9"X12.5", Crafter's Companion - Gemini Junior Magnetic Shim 6"X9", Crafter's Companion - Background Layering Stamps - Winter Pine, Crafter's Companion - Background Layering Stamps - Mistletoe Moments, Crafter's Companion - Background Layering Stamps - Jolly Gingerbread, Crafter's Companion - Background Layering Stamps - Festive Holly, Crafter's Companion - Background Layering Stamps - Beautiful Baubles, Crafter's Companion Craft Box Kit - Decorative Outline Dies #26, Crafter's Companion Craft Box Kit - Everyday Cards #25, Crafter's Companion - Threaders Quilting Starter Kit 3 pc, Crafter's Companion - Threaders Linen Look Cotton - White, Crafter's Companion - Threaders Fabrikit Roll Organizer, Crafter's Companion - Threaders Fusible Foam Stabilizer, Crafter's Companion - Threaders Sew In Foam Stabilizer, Crafter's Companion - Threaders Foam On A Roll, Crafter's Companion - Threaders Premium Quilt Batting - Crib Size 45"X60", Crafter's Companion - Threaders Quilt Stencil 4/Pkg - Geometric, Crafter's Companion - Threaders Quilt Stencil 4/Pkg - Corners, Crafter's Companion - Threaders Quilt Stencil 4/Pkg - Basic Shapes, Crafter's Companion - Threaders Quilt Stencil 4/Pkg - Borders, Crafter's Companion - Monthly Craft Kit #24 - Pop Up Box. Early Access Birthday pass - Sunday 1pm Show, Early Access Birthday pass - Sunday 4pm Show, Early Access Birthday pass - Monday 1pm Show, Early Access Birthday pass - Monday 4pm Show, https://www.crafterscompanion.com/contact. I have had problems with my Gemini machine and have not had one ounce of feedback or help!! Needless to say, I didn't place my order. I have the setting to 2 and it's still over foiling badly. I buy lots of their products from create & craft too. I am very soured on CC at this point. If you contact the office on 01388 663251 we can arrange to have the machine returned to us for our engineer to look at. I was told in a curt, matter of fact kind of way that in order to receive the offer I should have used a special order number that's shown on TV. Had this as a christmas present,used it once and now dosnt warm up,I got the extended plate too as I havnt got the junior and too difficult to feed thru as falls off.i was so excited to start using this but now a lot of money has been wasted as it wasnt cheap,I'm so upset about it. Between the craft days on a shopping network, the facebook videos and the many fun on-line specials/bundles and sales they are obviously doing very well indeed. It doesn't matter how low I make the setting it still over foils badly. The problem with that is that it is never mentioned during the show that it's only if you do so that you'll be getting the extra products. I also encourage people from the Netherlands if they want to buy CC items to buy through representatives in the Netherlands. Best regards. I’m quite happy to video my crafting, following CC advice for plate preservation, just to prove how absolutely ineffectual their advice really is. Rubbish,wasted loads of money and have gone off crafters companion stuff now. I purchased the Gemini Foil Press about 6 months ago and have attempted to use it on and off over that time. In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent. This time I ordered the Gemini Jr so I wouldn’t have to chance the conversion plate issue again. Fed up with replacing the plastic plates. I reported this to CC via mail, thinking this was a mistake and would soon be set right. Do you agree with Crafter's Companion's TrustScore? The company aims to make papercrafting a fun and simple process, so they create products with this in mind. She said we can only cancel the order which I didn’t want to do I just wanted her to get one of them swooped out. It’s just ridiculous and the customer service from crafters companion is one of the worst. Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so. PEOPLE...THAT NUMBER IS MEANINGLESS IN THE US. I even commented on Sara Davies Facebook page and what a surprise the comment disappeared in a flash! Still flip and rotate just to be safe, but hardly any warping after about 3 months. So, in September 2005 Crafter's Companion was formed. Hello, thank you so much for taking the time to leave your feedback. If I had known I surely would not have ordered. Please enable Cookies and reload the page. Membership to their loyalty scheme - Club Inspire - is free and well worth being a part of for the regular updates about new products and some amazing discount deals. It will no longer heat. Privacy and Cookie Policy. Background rotation stamps and stamp platform set. All Rights Reserved. BEWARE!! All US operations and customer service is conducted by CC International, LLC out of dedicated offices in Santa Ana, CA.Since the launch of the Enveloper, which Sara designed and developed with the help of her father, the company has gone from strength to strength. The parcel cannot be tracked using the feeble number that CC provided. So I rung customer services at Crafter's Companion and was told it was probably a mistake on their website at 2 am. The customer service people generously sent me a new foil press machine. I bought a Gemini Die and Embossing machine for my wife - we had trouble with it and out of warranty, so being an engineer, looked inside & found the problem to be one of the sensor levers had broken - a simple piece of plastic but vital for operation. Since the launch of the Enveloper, which Sara designed and developed with the help of her father, the company has gone from strength to strength. What a great help crafters companion products have helped me through some difficult months. Your browser will redirect to your requested content shortly. So on Sunday I ordered 17 pens and I wanted to order a tn6 and tn9 instead for some reason the tn9 went through twice and no tn6 so this time I called as advised by the same advisor to sort it out. Early Access Birthday pass - Sunday 1pm Show, Early Access Birthday pass - Sunday 4pm Show, Early Access Birthday pass - Monday 1pm Show, Early Access Birthday pass - Monday 4pm Show. I received a response indicating they had been very busy and the order would go out that day. You can contact our customer service team via our contact form: https://www.crafterscompanion.com/contact. I'm so sorry to hear of your disappointment but we do continue to support these machines after the warranty has ended. Voice your opinion today and hear what 203 customers have already said. The fact that in the TV shows the CC people come across as friendly and reliable absolutely helped! Join us for Launch Day - your first in-depth look at new products launching today on Crafter's TV! Left it in my basket as it was 2am to order in the morning. As part of her degree she undertook a year in industry working for a mail-order company operating in the Arts and Crafts Sector. We will send you an email to reset your password. I have placed multiple orders with Crafter's Companion and have always been impressed with the quality, value and customer service. Contact information for Crafter's Companion Customer Service with its free or geographic phone number. Use these beauties with a variety of different After undertaking product development research, by the time she returned to complete her final year of study in October 2005, she had a number of products in the final stages of development, and felt the impetus to push forward instead of awaiting her graduation (as had previously been her intention).So, in September 2005 Crafter's Companion was formed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ue to surcharges by our distribution partners, caused by disruption to their networks, we have added a small increase to our US shipping costs.